What To Expect
Q. Do I need to make an appointment for services?
A. Yes, Arám operates by appointment only. We’re not typically able to accommodate walk-ins, so scheduling in advance ensures we can reserve the time you need.
Q. How far in advance do I need to schedule appointments?
A. We recommend booking your hair services 2–3 weeks in advance to secure your preferred date & time. As our salon is intimate & focused on personalized care, we’re unable to accommodate group bookings.
Q. What happens if I am late for my appointment?
A. If you’re delayed, please call us as soon as possible so we can adjust when we can. We’ll always do our best to accommodate late arrivals, but in some cases we may need to shorten your service to avoid impacting the next guest’s appointment. Please note that the full cost of the originally scheduled service still applies, regardless of the actual time used.
Q. What if my stylist is running late?
A. While we do our best to stay on schedule, there are occasions when a service may begin later than planned. If this happens, we’ll make every effort to provide your full service. If that’s not possible due to time constraints, we’ll work with you to reschedule or find another solution that ensures your satisfaction.
Q. What is your cancellation policy?
A. We understand that life happens & plans may change. If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice. This allows us to offer the appointment time to another guest. Cancellations made with less than 24 hours’ notice, or missed appointments, will be subject to a 50% charge of the scheduled services. Thank you for your understanding & support — it helps us continue providing the best care for all of our clients.
Q. May I bring small children to my appointment?
A. To ensure a calm & relaxing environment for all of our guests, we kindly ask that childcare arrangements be made prior to your visit.
Q. Do you allow cell phones in the salon?
A. For the comfort & enjoyment of everyone, we ask that cell phones & tablets be silenced while in the salon & reception areas of Arám.
Q. Do you offer refunds on retail merchandise?
A. We stand behind our products & want you to be fully satisfied with your purchase. If a product isn’t right for you, we’re happy to provide a full refund.
Q. What is Reiki?
A. Reiki is a Japanese technique for stress reduction & relaxation that supports the body’s natural healing processes. It is a gentle, non-invasive energy practice based on the idea that a universal life force energy flows through all living beings. Reiki is often used alongside other medical or therapeutic treatments to promote relaxation, balance, & overall well-being.
Q. What is frequency-based therapy?
A. Our frequency-based therapy uses a HealthyLine mat that combines frequency, sound, vibration, grounding, & PEMF (pulsed electromagnetic field) therapy. This multi-modal approach is designed to promote deep relaxation, grounding, relief from tension, & a general sense of balance and well-being.
Q. What is red light therapy?
A. Our professional-grade red light therapy devices (Celluma chair & red light therapy blanket) use a combination of red light, blue light, near-infrared, far-infrared, & chromotherapy to support the body’s natural healing & recovery processes. Red light therapy is commonly used to support skin health, reduce the appearance of fine lines & wrinkles, help manage acne, encourage hair growth, relieve muscle & joint discomfort, reduce inflammation, improve circulation, & support non-invasive body contouring.