What To Expect
Q. Do I need to make an appointment for services?
A. Yes, Arám operates by appointment only. We’re not typically able to accommodate walk-ins, so scheduling in advance ensures we can reserve the time you need.
Q. How far in advance do I need to schedule appointments?
A. We recommend booking your hair services 2–3 weeks in advance to secure your preferred date & time. As our salon is intimate & focused on personalized care, we’re unable to accommodate group bookings.
Q. What happens if I am late for my appointment?
A. If you’re delayed, please call us as soon as possible so we can adjust when we can. We’ll always do our best to accommodate late arrivals, but in some cases we may need to shorten your service to avoid impacting the next guest’s appointment. Please note that the full cost of the originally scheduled service still applies, regardless of the actual time used.
Q. What if my stylist is running late?
A. While we do our best to stay on schedule, there are occasions when a service may begin later than planned. If this happens, we’ll make every effort to provide your full service. If that’s not possible due to time constraints, we’ll work with you to reschedule or find another solution that ensures your satisfaction.
Q. What is your cancellation policy?
A. We understand that life happens & plans may change. If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice. This allows us to offer the appointment time to another guest. Cancellations made with less than 24 hours’ notice, or missed appointments, will be subject to a 50% charge of the scheduled services. Thank you for your understanding & support — it helps us continue providing the best care for all of our clients.
Q. May I bring small children to my appointment?
A. To ensure a calm & relaxing environment for all of our guests, we kindly ask that childcare arrangements be made prior to your visit.
Q. Do you allow cell phones in the salon?
A. For the comfort & enjoyment of everyone, we ask that cell phones & tablets be silenced while in the salon & reception areas of Arám.
Q. Do you offer refunds on retail merchandise?
A. We stand behind our products & want you to be fully satisfied with your purchase. If a product isn’t right for you, we’re happy to provide a full refund.